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Support

Questions, bugs or feedback? Email info@softsfab.com and we reply within a day or two.

You can also write to us inside the app: open Profile, then Contact us. That sends your message straight to the same inbox, with your device details attached so we can reproduce the problem.

Common questions

• Why did a scan fail? Make sure the label or barcode fills the frame and is in focus. For packaged food, the nutrition panel gives the best result.
• A barcode isn't found. Not every product is in the public databases. Photograph the label instead and the scan still works.
• How are grades decided? Nutrition, additives and processing, weighed against public scientific sources. No brand pays to influence a score.
• Is medication advice medical advice? No. Medication content comes from public FDA label data and is not a substitute for your doctor or pharmacist.
• How do I delete my data? Swipe to delete any scan, or delete your whole account under Profile. Deleting the account removes your scans from our servers.

Privacy and terms

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